Our Managed Services Portfolio

The primary objective of managed services is to alleviate your business from the burden of managing IT infrastructure, while also enhancing operational efficiency to optimize your business operations. This allows you to focus on your core business activities without being concerned about the hassle of IT management or operations.

As a valued client, you can rest assured that our team will remain dedicated to executing your business strategies with utmost precision and expertise. We are committed to serving as your trusted partner in achieving your goals.

Our unique module of managed services operations offers a wide range of solutions, services, and operational modules that can be customized to meet your specific requirements.

We provide more than just a solid preamble; we offer a menu of capabilities from which to select according to your specific company requirements and financial budget. To ensure you get the most out of it and continue to grow, we provide cost-effective managed service solutions to develop your business continuously.

CCC (Command and Control Centre)

Command and control centers provide an unrivalled combination of performance, simplicity, and dependability when it comes to protecting important assets. This is tailored just for you, regardless of how simple or sophisticated your infrastructure is.

Organizations require command and control centers to monitor their assets, provide a risk-free work environment, and respond to crises. Our teams with years of experience in crisis management, decision making, and professional emergency response, as well as command and control center issues, solutions, and operations expertise.

Service Operation Centre

WAVZ distinguishes itself from other business process outsourcing (BPO) providers by virtue of its provision of contact center management services. To assist you in achieving your goals regarding areas such as customer experience, branding, cost reduction, process optimization, first contact resolution enhancement, and so forth, we perform an assessment of your requirements and an analysis of your current infrastructure (or assist you in developing one from the ground up if that is what you are looking for).

We are committed to supporting your efforts to optimize efficiency, achieve your objectives, and attain expertise in the practice of ongoing improvement. We have successfully guided projects from their inception as landline calls to their present status as omni-channel contact centers that compete globally. These centers feature social media, interactive IVRs, and customer service channels that are specifically designed to deliver an extraordinary customer service experience.

This enables us to achieve any goal, and we are willing to collaborate with you to establish them in a manner that is coherent with your organization and its clientele. As a result of our module adaptability regarding application scenarios, processes, and the daily delivery of superior service, WAVZ has achieved phenomenal success of delivery and continuous development for all the assigned service centers projects. By delegating WAVZ you are not only alleviating the strain associated with routine tasks and daily operations, you are deriving the advantages of continuous improvements to achieve your targeted strategic plans.

AMS (Application Managed Services)

By delegating the development, enhancement, and maintenance of your applications to a third-party service provider, you are performing “application managed services”. Application Managed Services (AMS) are designed to guarantee system performance while minimizing associated expenses.

In constructing a framework for application support of the highest caliber, five factors have been identified by WAVZ as crucial.

These are the dimensions of legacy technology transformation: strategy, governance, organization, process, and application.

The utilization of these managed services could extend to the delegation of managed IT and application services as well as implementations within the framework of transition migration initiatives & implementations for the metamorphosis of major enterprises staff organizations with the knowledge and skills necessary to supervise internal operations and IT infrastructures.

NOC (Network Operation Centre)

In light of the AI and Chat GPT digital transformations, all businesses require continuous availability to prevent potential losses of money & clients. Errors in the IT department may jeopardize the viability and survival of a business. Businesses cannot afford to disregard their network infrastructure; consequently, they require the assistance of a Network Operations Centre (NOC).

Former Enterprise/B2B Service Transformation Management Group constructing a model for global, national, and local service operations centers (GNOC, SOC, and ENOC) to transfer corporate services, data, the internet, information, and communications technology (ICT), and Wi-Fi.

Members of this team have led network operations and service transformation for several service providers and mobile operators, where they acquired extensive expertise in the design, implementation, and maintenance of complex infrastructure and IP/MPLS backbone.

Data Center Operations

WAVZ syncs the company’s IT infrastructure with its long-term vision, commercial objectives, and strategic planning efforts, boost the efficiency of data centers for commercial use makes your data center’s processes visible and guarantees that each consulting service is in line with your most critical business goals.

WAVZ will ensure that data centers and IT infrastructure, including requirements and analysis, are in line with the objectives of the business. determination, capacity planning, technology selection and implementation, and, if necessary, service relocation.

We will be responsible for overseeing, planning, directing, and executing the installation of data center systems. we provide solution design includes the solution’s underlying technology architecture, service level agreements, total solution cost, delivery schedule, and any required representations customized and suitable for your business and infrastructure.

Cloud Managed Services

Embracing the power of the cloud is essential for modern businesses. Our cloud managed services encompass Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

We assist in workload modernization, migration consulting, infrastructure maintenance and optimization, and real-time (24×7) monitoring. By leveraging cloud technologies, we help you achieve scalability, flexibility, and cost-efficiency in your IT operations.

Consultation Services

As a managed service provider, we go beyond traditional IT support. We serve as a strategic partner, aligning cutting-edge IT advancements with your unique business objectives. Our consultation services focus on optimizing costs, operational efficiency, which leads to a significantly better outcome. By understanding your unique needs and challenges, we develop tailored solutions that drive innovation and operational efficiency. This is why our starting point would be conducting a thorough examination of your unique needs and challenges and analyzing the various factors at play.

Contact us today and experience the difference that sets us apart from the rest!